Contact us

Customer Notice

Our Frozen Brothers Android app is temporarily unavailable on the Google Play Store. We are actively working with Google to resolve the issue, and we anticipate the app will be back online within the next two days. We appreciate your patience and apologise for any inconvenience caused.

Log into Frozen Store account to place your product orders or log a service with one of our engineer.

Check our YouTube channel and Frequently Asked Question page which are full of useful information to resolve the issue yourself.
Head to our Where’s My Stuff page to log a query regarding missing product, equipment, video, or technician.
Visit our Complaints page if you have a complaint you’d like us to address. Our dedicated team is here to ensure your issue is resolved quickly and effectively.
In the event of a critical emergency that may risk the health or safety of any person, time is of the essence, please contact us right away.
For any other queries, you can also contact us via email or phone. Our opening hours and contacts details are below.

We are open 7 days a week

Monday to Friday - from 9am until 5pm

Saturday – from 10am until 4pm

Sunday – from 12pm until 4pm

Email - customerservices@frozenbrothers.com

Phone - 0208 578 5785 (UK) and 01 901 0235 (Ireland)

If you are phoning us to report a machine fault or to book an engineer, you can save time and do it online by clicking here.

Our Locations

Address: Frozen Brothers Ltd, Coronation Road, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3TA.
Phone: +44 (0)208 578 5785
(Monday to Sunday 9am-5pm)
Orders, Service and General Inquiries: customerservices@frozenbrothers.com
Address: Frozen Brothers Ltd, Unit 6, The Gateway, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3SU.
Address: Frozen Brothers Ltd, 16-18 Lancaster Close, North Yorkshire, LS25 6NS.
Address: Frozen Brothers, Unit 4 Gortrush Ind Estate, Great Northern Road, Omagh, BT78 5EJ.
Phone: +44(0)208 578 5785
(Monday to Sunday 9am-5pm)
Orders, Service and General Inquiries: customerservices@frozenbrothers.com
Address: Frozen Brothers Southern Ireland Ltd, 77 Merrion Square S,Dublin D02 DH22, Ireland.
Phone: +353 (0)1 901 0235
(Monday to Sunday 9am-5pm)
Orders, Service and General Inquiries: customerservices@frozenbrothers.com
Address: Frozen Brothers SARL 3-5 rue des Manufactures, Bât A5, 91220, Brétigny-sur-Orge, France
Phone: +33(0)169305842
(Monday to Friday 8am-4.30pm)
Orders, Service and General Inquiries: info.fr@frozenbrothers.com
Address: Frozen Brothers GmbH, Einhäge 4, 79618 Rheinfelden, Deutschland
Phone: +49 (0)711 4906 5930
(Monday to Friday 7.30am-5.30pm)
Orders: order.de@frozenbrothers.com
Service: service.de@frozenbrothers.com
Carpigiani Service: service.carpigiani.de@frozenbrothers.com
Carpigiani Inquiries: customer.service.de@frozenbrothers.com
Address: Frozen Brothers BV, Raambrug 20 5531 AG Bladel
Phone: +31 (0)497384758
(Monday to Friday 8.30am-5pm)
Orders, Service and General Inquiries: customerservice.nl@frozenbrothers.com
Address: Frozen Brothers España SL, Carrer Baix Penedès 30. 43710, Santa Oliva, Tarragona, Spain. (Showing wrong city/address when looking at the map)
Phone: +34(0)877075212
(Monday to Friday 9am-6pm)
Place Order: orders@frozenbrothers.com
Service: service.es@frozenbrothers.com
Address: Frozen Brothers Switzerland AG, Kägenstrasse 21, 4153 Reinach BL, Switzerland.
Phone: +41 (0)61 406 20 20
(Monday to Friday 7.30am-5.30pm)
Place orders: order.ch@frozenbrothers.com
Service: service.ch@frozenbrothers.com
General inquiries: customer.service.ch@frozenbrothers.com